Return Policy

At sidiz.au, we are committed to providing our customers with high-quality products and exceptional customer service. We understand that sometimes you may need to return a product, and we are here to assist you. Our return policy allows you to return any product within 30 days of delivery, provided that the product is unused, undamaged, and in its original packaging. Please note that some products may have specific return guidelines, which will be indicated in the product description or packaging.

To initiate a return, please contact our customer service team via email or phone. Our team will provide you with a Return Authorization Number (RAN) and guide you through the return process. Please make sure to include the RAN on the return label and include all original packaging and accessories.

Change of Mind Returns: If you have changed your mind about your purchase, you may return the item within 30 days of delivery, provided that it is in its original condition, including all packaging (if any), unused and as sold. Accompanied by satisfactory proof of purchase, such as your original register receipt or online proof of purchase (tax invoice). Please note that the refund or exchange will not include shipping costs and will be reduced by a restocking charge equal to 30% of the product price. If you cannot provide satisfactory proof of purchase, we may offer an exchange or credit note of equivalent value at our discretion.

Faulty Goods Returns: If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund, replacement product, or repair. Proof of purchase may be your original register receipt, credit card statement, or any other form of evidence.

Please note that we reserve the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.

Once we receive the returned product and verify that it meets our return policy guidelines, we will issue a refund to the original payment method within 3-5 business days.

Please note that we do not accept returns or exchanges of special order (configurable) products. These products are specifically tailored to your requirements and cannot be resold to other customers.

If the product you receive does not match the description on our website, or if you receive a product that is damaged in transit, please contact us immediately. Our team will guide you through the process of returning the product and arranging for a replacement or refund.

We stand behind the quality of our products and are confident that you will be satisfied with your purchase. However, if you are not completely satisfied, please contact us and we will do our best to resolve the issue.

In addition to our return policy, we also offer a warranty on our products. The length and terms of the warranty vary depending on the product, so please refer to the product description or packaging for details. If you have any questions or concerns about the warranty, please contact us and our team will be happy to assist you.

Thank you for choosing sidiz.au, and we appreciate your business. We look forward to serving you again in the future.